Delivery and returns
General Delivery info
Orders placed before 2:30 pm usually ship out the same day from our Village Market shop. Free delivery is offered on:
– Within Nairobi orders > $200
sons, and promotions)
Customers are expected to sign for goods, but our delivery partners can also accommodate contactless delivery if preferred. Please be aware, however, that our service is not a named delivery service, and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order signed for in a building, for example, an office address provided for delivery.
If no one can sign for the delivery, the driver will make three delivery attempts on three consecutive business days. If no one is still available to sign for the package after five days without communication, it will be returned to our warehouse.
Please note that your order may be shipped in eco packaging during the sales period. Items are wrapped in tissue paper and delivered in a 100% recyclable, discreet brown box with no indication of its contents. Unfortunately, we do not provide or sell gift packaging.
During the sales period, your order may experience a slight delay. Please allow up to 7 working days for your order to be with you.
REFUND POLICY
Returns & Exchanges are accepted on unworn items within 3 days of order receipt and require an RA number. Items must be received within 10 days of RA issue. Items discounted 20% or more are Final Sale.
You may request an RA Number through:Â
Email : shop@athanifabyhanifa.com
Phone : + 254 222 432 8888
During regular business hours, email requests are immediately processed. If, for any reason, you don’t receive a timely response, please give us a call.
Once an RA number is received, please specify if you want an exchange or refund. Securely pack items and send them using an insured carrier:
By Hanifa
Village Market Mall, New Wing 1st Floor, Limuru Road,
Nairobi
RETURN TERMS AND CONDITIONS
Orders may be returned within 14 days of receipt if you are unsatisfied. If you need to return an item, please note that all items must be returned in the condition they were received: worn, altered, or washed, with all tags attached. Customers will receive a full refund minus shipping. Merchandise returned without original packaging will not be refunded.
Replacements at no cost to you will be sent promptly in the event of damaged or defective merchandise. Free return shipping is provided for damaged, defective, or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs. Items returned COD will not be accepted.
Once a return has been received (within a specified time), a credit or refund will be processed within 2-3 business days. Customers will be notified by email when a return is complete. Please note that your banking institution may require additional days to process and post the transaction.
